Terms & Conditions
General terms and conditions
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This site is owned and operated by Sasha Interiors Too Ltd (trading as Roomsmiths), of 13/15 Albert Street, Harrogate, HG1 1JX. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at hello@roomsmiths.co.uk or 01423 457923.
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1. The contract between us​
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. For standard, off-the-shelf goods, payment represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us. However, for goods that are made to your specifications or are clearly personalised (including but not limited to made-to-measure curtains, blinds, tracks, poles, carpets, and flooring), a legally binding contract is created immediately upon our acceptance of your order and receipt of payment, as manufacturing processes and the cutting of materials begin promptly.
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2. Acknowledgement of your order
To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.
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3. Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Sasha Interiors Too Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
4. Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.
5. Damage to your computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
6. Availability
All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.
7. Ordering errors
You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.
8. Price
The prices payable for goods that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information. Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.
9. Payment terms
We will take payment upon receipt of your order from your credit or debit card. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.
10. Delivery charges
Delivery charges vary according to the type of goods ordered.
11. Delivery
11.1 Our delivery charges are set out against each product listed in our shop on our website.
11.2 You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations.
11.3 Please note that we are only able to deliver to addresses within the United Kingdom, but excluding the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles.
11.4 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.
11.5 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
12. Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of delivery to you. If you choose to use your own courier then the risk passes to you as soon as the goods are handed to your courier. You will only own the goods once they have been successfully delivered.
13. Cancellation rights
13.1 Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of goods mentioned in 13.3 below). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
13.2 Should you wish to cancel your order, please notify us by emailing hello@roomsmiths.co.uk with your name, address, and order number, containing a clear statement that you wish to cancel.
13.3 You cannot cancel your contract if the goods you have ordered are made to your specifications or are clearly personalised, e.g. by size, made to measure curtains, blinds, tracks and poles, carpet and flooring.
13.4 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
13.5 Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days.
13.6 We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example use of the goods prior to cancellation). All goods should be returned in their original condition and packaging with product labels.
14. Cancellation by us
14.1 We reserve the right not to process your order if:
14.1.1 We have insufficient stock to deliver the goods you have ordered;
14.1.2 We do not deliver to your area; or
14.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
14.2 If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.
15. If there is a problem with the goods
15.1 If you have any questions or complaints about the goods please contact us. You can do so at hello@roomsmiths.co.uk or 01423 457923.
15.2 We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).
15.3 If you wish to exercise your legal rights to reject goods which do not conform with the Act you must either return them in person to where you bought them, post them back to us, or (if they are not suitable for posting) allow us to collect them from you. We will pay the cost of postage or collection.
15.4 Warranty of Products: Roomsmiths shall pass on the benefit of any warranties it receives from the Product manufacturer to the Customer; the length of warranty may vary by product and manufacturer. The Customer acknowledges that any attempt to repair, service, or tamper with the Products by a person other than Roomsmiths or the applicable manufacturer may invalidate the manufacturer’s warranty and may result in an impaired user experience. Any out-of-warranty maintenance and support services are at the discretion of the manufacturer and Roomsmiths.
16. Liability
16.1 Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery (in accordance with clause 11), we will provide you with a full refund.
16.2 We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.
16.3 Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.
16.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
16.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer including legal rights (e.g. under the Act) relating to faulty and/or misdescribed goods.
17. Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at 13/15 Albert Street, Harrogate, HG1 1JX, and all notices from us to you will be displayed on our website from time to time.
18. Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
19. Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
20. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
21. How we may use your personal information
We will only use your personal information as set out in our Privacy Policy.
22. Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
23. Other important terms
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may wish to contact a certified UK Alternative Dispute Resolution (ADR) provider.
24. Independent Contractors and Installation
24.1 Supply Only: Unless explicitly agreed otherwise in writing, Sasha Interiors Too Ltd (trading as Roomsmiths) operates strictly on a supply-only basis. We do not provide installation or fitting services.
24.2 Third-Party Introductions: As a courtesy, we may provide you with the contact details of independent third-party contractors (such as fitters or installers) who are familiar with our products. These contractors operate entirely independently and are neither employed by, nor sub-contractors of, Sasha Interiors Too Ltd.
24.3 Direct Contract: If you choose to engage an independent contractor introduced by us, you do so entirely at your own risk. The contract for installation services is strictly between you and the contractor. You are responsible for agreeing the scope of work, the price, and making payment directly to the contractor.
24.4 No Liability: We make no warranties or representations regarding the quality, suitability, or timeline of the contractor's services. We accept no liability whatsoever for any loss, damage, poor workmanship, or inconvenience caused by any independent contractor.
24.5 Disputes: In the event of a dispute, complaint, or claim arising from the installation of the goods, you must resolve this directly with the independent contractor. Sasha Interiors Too Ltd will not intervene, mediate, or accept any liability for claims arising from the performance or non-performance of an independent contractor.
25. Master Prize Draw Terms & Conditions
25.1 The Promoter: The Promoter is Sasha Interiors Too Ltd (trading as Roomsmiths), 13/15 Albert Street, Harrogate, HG1 1JX. Contact: hello@roomsmiths.co.uk | 01423 457 923.
25.2 The Promotion: These Master Terms & Conditions apply to all prize draws, giveaways, and competitions run by Roomsmiths, unless otherwise stated in the specific promotional material. The specific details of each promotion, including the opening date, closing date, entry mechanisms, and the prize itself, will be detailed in the relevant promotional material (e.g., social media post, email, or in-store flyer) which refers to these Master Terms.
25.3 Eligibility: Promotions are open to all UK residents aged 18 or over. Employees of Sasha Interiors Too Ltd, their immediate families, or anyone professionally connected with the specific promotion (including third-party brand sponsors) are not eligible to enter. Proof of age and identity may be required.
25.4 How to Enter: Entry methods will be specified in the individual promotional material. Unless explicitly stated otherwise, there is a limit of one entry per person and no purchase is necessary to enter. Automated entries, bulk entries, or entries generated by third parties or syndicates will be disqualified.
25.5 The Prize: The prize will be detailed in the specific promotional material and is subject to availability and standard lead times. Unless explicitly stated otherwise, measuring, installation, and delivery are not included. Prizes are non-transferable, non-refundable, and no cash alternative or substitute will be offered. If the winner selects products that exceed the stated retail value of the prize, the winner is responsible for paying the difference. If the products selected total less than the prize value, no change or credit will be given.
25.6 Winner Selection & Notification: Winners will be chosen at random from all valid entries received by the closing date. The draw will take place within 7 days of the closing date, unless otherwise specified. The winner will be contacted via the email address, phone number, or social media profile provided upon entry. If a winner does not respond within 7 days of being notified, the Promoter reserves the right to forfeit the prize and select a reserve winner.
25.7 Publicity & Winner Details: In accordance with the Advertising Standards Authority (ASA) guidelines, the Promoter must either publish or make available information that indicates a valid award took place. The surname and county of the winner can be obtained by sending an email to hello@roomsmiths.co.uk within 30 days of the closing date. Winners may be asked to take part in optional promotional publicity, but this is not a condition of entry.
25.8 Data Protection: Personal data supplied during the course of any promotion will be processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Data will only be used for the administration of the prize draw unless the entrant has explicitly opted in to receive marketing communications. Marketing consent is entirely optional and is never a condition of entry. For full details on how we handle personal data, please view our Privacy Policy.
25.9 General: The Promoter reserves the right to verify all entries and disqualify any entrant who breaches these terms or tampers with the entry process. The Promoter accepts no responsibility for entries not successfully completed or received due to a technical fault or failure. The Promoter reserves the right to hold void, cancel, suspend, or amend the promotion where it becomes necessary to do so. Nothing in these terms limits the Promoter's liability for fraud or for death or personal injury caused by negligence. These terms and conditions are governed by the laws of England and Wales.
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26. Roomsmiths Opening Event Prize Draw
These specific terms apply to the "Opening Event" promotion and supersede any conflicting terms in Section 25 above.
26.1 Promotion Name & Contact The "Roomsmiths Opening Event Prize Draw" is promoted by Roomsmiths, Regent House, 13–15 Albert Street, Harrogate, HG1 1JX. Contact: hello@roomsmiths.co.uk | 01423 457 923.
26.2 Entry Period The promotion opens immediately and closes strictly at 23:59 on 14 March 2026. The winner will be selected and announced on 21 March 2026.
26.3 Eligibility This promotion is open to residents of the United Kingdom aged 18 years or over. Employees of Roomsmiths, Luxaflex®, Hunter Douglas, and their immediate families or households are not eligible to enter. Proof of age and identity may be required to claim the prize.
26.4 How to Enter To enter the draw, you must visit www.roomsmiths.co.uk (either directly or by scanning the QR code on promotional materials) and navigate to the "Contact Us" form located at the bottom of the homepage. Note that a pop-up window may appear upon arrival; clicking the button on this pop-up will automatically scroll you to the correct form. You must complete the required name and contact details fields. Crucially, from the dropdown menu titled "Enquiry Type" (or similar), you must select the option "Enter prize draw and sign-up". In the message box, please tell us how you found us (e.g., Flyer, Google, Social Media, Walk-in). Limit of one entry per person. No purchase is necessary. Automated or bulk entries will be disqualified. Entries submitted without the correct dropdown selection will be treated as standard enquiries and will not be entered into the draw.
26.5 The Prize One (1) winner will receive up to £2,000 (Recommended Retail Price / RRP) of Luxaflex® window coverings. The prize can be used towards any Luxaflex® product supplied by Roomsmiths. Unless explicitly agreed otherwise in writing, measuring and installation services are not included in the prize value and must be paid for separately if required; the prize is for the supply of goods only. If the chosen products exceed £2,000 in retail value, the winner must pay the difference. If the order totals less than £2,000, no cash change, credit, or alternative gifts will be provided. The order must be finalized and placed on or before 31 December 2026. Product availability and standard manufacturer lead times (typically 4–8 weeks) apply. The prize is non-transferable and non-refundable.
26.6 Winner Selection & Notification One winner will be chosen at random from all valid entries on 21 March 2026. The winner will be contacted via the email address or telephone number provided upon entry. If the winner does not respond within 7 days of initial contact, Roomsmiths reserves the right to disqualify that winner and select a reserve winner.
26.7 Publicity The winner’s surname and county of residence may be made available on request for 30 days after the closing date. The winner may be asked to participate in reasonable publicity (e.g., a photo in the showroom) related to the promotion, though this is not a condition of entry.
26.8 Data Protection By selecting "Enter prize draw and sign-up", you consent to your data being used for the administration of this prize draw and for future marketing communications from Roomsmiths. You may unsubscribe at any time. Your data will not be shared with third parties (other than Luxaflex® for the purpose of fulfilling the prize order). Our full Privacy Policy is available at www.roomsmiths.co.uk.
26.9 General Roomsmiths reserves the right to verify all entries and to refuse to award the prize or withdraw prize entitlement where there are reasonable grounds to believe there has been a breach of these terms and conditions. Roomsmiths accepts no responsibility for entries not successfully completed due to a technical fault, technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind. Insofar as is permitted by law, Roomsmiths, its agents, or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury, or death occurring as a result of taking up the prize except where it is caused by the negligence of Roomsmiths. This promotion is governed by the laws of England and Wales and entrants to the promotion submit to the jurisdiction of the English courts.